We do accept returns and refunds on the following terms:

 -If you change your mind about any items purchased, you can return them to us within 14 days of the order being delivered to you.

 -The items must be unworn and unwashed and there must be no signs of transfer of any makeup or other stains.

 -The items must have all tags attached and are returned with the correct despatch and order information in an undamaged sealable condition, with the original packaging.

Please note:

It is the customer’s responsibility to pay for the return delivery costs unless the item is deemed faulty following inspection. If your order contains multiple items, a relative proportion of the delivery cost will be refunded.

If an order has been cancelled before dispatch, the total price of the goods including delivery charges will be refunded.

Return Exceptions:

Items that have been worn, used, washed/tumble dried or altered will not be accepted for return or exchange

How to return an item:

1. Use your 'Returns Form' enclosed within your package. Follow the instructions on the form and enclose within your package. If you lose your form, please email us on info@dolionline.co.uk

2. Repackage the item in a sealable condition.

3. Take your package to a Post Office or a courier of your choice.

4. Please keep the postage receipt from the Post Office or courier safe as this will act as the proof of your return. We recommend a trackable and recorded delivery for safety and to ensure the return is completed.

5. Your refund will be processed within 7 days of the package arriving in our warehouse. Payment will be refunded to the account used to place the order. Please allow 3-5 working days from when you receive the confirmation email.

N.B:

- Costs of the return delivery are the customer’s responsibility unless the goods are deemed faulty upon inspection.

- Discount/promotions given could be reversed if after returning an item the remaining order value does not meet the discount/promotion criteria (excluding delivery).

- Unfortunately, items purchased online cannot be returned in-store.

- The returned item is the customer's responsibility until it is received by us; as a result, we suggest sending returns via Recorded Delivery so if the parcel gets lost it can be traced. You must take reasonable care of the goods whilst in your possession.

-All refunds will be made using the same method of payment you used to purchase the items